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  Public Ticket #1154281
Mobile phone issue
Closed

Comments

  • Pierre started the conversation

    Hi there,

    Can you please advise on why when entering my site on a mobile phone if you scroll to the left there is a space on the right hand side of the entire site? This should not be there. I attach some screenshots for you.

    Thanks and kind regards,

    Pierre

    Attached files:  IMG_9408[344].JPG
      IMG_9409[345].JPG

  •  38
    Kris replied

    We check this.

    Kris

    DynamicPress Support Team

  • Pierre replied

    Any update on this?

  •  38
    Kris replied

    No.

    As you can see our demo on mobile have not this issue.

    Most probably it is caused by CSS of one of your plugins.

    Please disable plugins one by one to find which one cause this. 

    If you don't manage this please send us actual dashboard access.

    Kris

    DynamicPress Support Team

  • Pierre replied

    Actually your demo site, when you click on the mobile icon on the top to view in mobile view has a big space to the left of the site. See attached. Also the demo site looks completely different than mine when viewed on a mobile. Even those blue stat circles looks the same as when viewed on a desktop. On my theme, they show below each other.

    Attached files:  IMG_9419[354].PNG
      IMG_9420[355].PNG

  • Pierre replied

    Hi Kris. I have disabled every single plugin, however this issue still persists. I really don't know what to do anymore. You still have my login details. I haven't changed it. Please help!

  •   Pierre replied privately
  •  38
    Kris replied

    Hi,

    I try many time login with this data but I can't.

    For now please add following CSS to your site:

    #dp-page-box {overflow:hidden}

    We check once more all mobile CSS and eventually fix it in next upgrade.

    Kris

    DynamicPress Support Team

  •   Pierre replied privately
  • Pierre replied

    OK, I added that CSS, and it seems to be working. Thank you very much!