Okay
  Public Ticket #1137356
Urgent Support needed!
Closed

Comments

  • Pierre started the conversation

    I have various other open support tickets here that has been unanswered for days now. Now I hope someone will please answer those, but most importantly this one.

    My entire website has been down since yesterday. I contacted Godaddy but they state that it is theme related. I can't access my site at all, so I hope someone here can help me ASAP please!

  •  136
    Kris replied

    Sorry for delay.

    But unfortunatelly actually by us is Eastern and no one developer is available. 

    I try to help you but I can't access your site too.

    Please send me cpanel and FTP access . Is no other way to check what really happend. 

    I don't belive that it is theme issue. What exactly error is it?
    They have send you error log?

    BTW I have very bad experience with Godaddy cheap hosting. They used not standard settings and undocumented functions Restricting the use of resources etc.

    Kris

    Kris

    DynamicPress Support Team

  •  136
    Kris replied

    Hi,

    I have login to your dashboard. 

    First error is reported by jaco snipets. Did you have install any Jaco recorder snippet ?

    And most important question. Did you really need 51 active plugins?

    This is terrible.

    For example Beaver Builder and Redux framework are 100% not needed by our theme and visual composer. Please disable all not used or not needed plugins. On Godaddy you will 100% have capacity problems with so many active plugins.

    Kris

    DynamicPress Support Team

  • Pierre replied

    Hi Kris, thanks you so much for helping so quickly. I was pulling the hair out of my head. I am still building my site, so I am trying a lot of things. I guess that will stop now.

    Firstly, I have never heard of a 'Jaco recorder snippet' and have no idea where that comes from.

    I have disabled a few plugins according to your suggestions.

    Who and what plan would you suggest other than Godaddy?

    And then please oh please help me with those other tickets too.

    Thanks!

  •  136
    Kris replied

    Hi,

    Regarding hosting. From many cheap  shared hostings I preffer Bluehost or Hostgator

    https://www.bluehost.com/shared

    http://www.hostgator.com/

    I check your site point by point and let you know.

    Kris

    DynamicPress Support Team

  • Pierre replied

    I appreciate the help Kris, but I really need these other issues resolved too please. I just saw another issue on my 'About us' page. Look at the 2 screenshots attached. One is from my site, the other from your demo.

    Attached files:  1.PNG
      2.PNG

  • Pierre replied

    I managed tho get the last one fixed a bit, but cannot get the color the same as before. How to change that? I want the same color as before. See screenshots.

    Attached files:  3.PNG
      4.PNG

  • Pierre replied

    Can I please get some help on these issues? Even this page now is messed up!

    https://tech-apes.com/submit-ticket/

  •  136
    Kris replied

    Hi,

    I'm not sure if I right understand.

    Did you mean this page : https://tech-apes.com/about-us/ ?

    What color is wrong?

    Kris

    DynamicPress Support Team

  • Pierre replied

    Hi Kris,

    Yes on that page: https://tech-apes.com/about-us/ I want to get the color the same as say the blue from arrow buttons. But there are only some pre-set colors I can choose from. See attached screenshot.

    And then on this page the layout is not looking good. It looked fine before. Not sure what happened.

    https://tech-apes.com/submit-ticket/

    Attached files:  5.PNG

  •  136
    Kris replied

    Most probably before you use another VC element (our DP Accordion which by default is set to main accent color).

    Now you use core VC element Accordion which have only predefined colors for choose.

    Kris

    DynamicPress Support Team

  • Pierre replied

    Well, is there a way for me to change that?

    And what about layout issue on this page?  https://tech-apes.com/submit-ticket/

  •  136
    Kris replied

    Yes simply use DP Accordion VC lement instead Accordion

    Regarding subnit ticket page. This is not connected with our theme.  You need play with Tickets plugin CSS.

    Kris

    DynamicPress Support Team

  • Pierre replied

    When I use DP accordion it looks like this. Check attached screenshots please.

    Attached files:  Screen Shot 2017-04-18 at 1.58.30 PM.png
      Screen Shot 2017-04-18 at 1.57.55 PM.png